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Refund Policy

Last updated: January 2025

14-Day Refund Guarantee

At Cyron, we want you to be completely satisfied with our API security platform. If for any reason you are not happy with your purchase, we offer a straightforward 14-day refund policy.

Eligibility

You are eligible for a full refund if you request it within 14 days of your initial subscription purchase. This applies to your first subscription period only.

How to Request a Refund

To request a refund, please contact us at:

Email: support@cyron.io
Subject: Refund Request - [Your Account Email]

Please include your account email address and the reason for your refund request. We will process your request within 5-7 business days.

Payment Processing

All payments are processed through Paddle, our merchant of record. Refunds will be issued to the original payment method used during purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

Subscription Cancellation

You can cancel your subscription at any time from your Cyron dashboard. Upon cancellation, you will retain access until the end of your current billing period. No partial refunds are provided for unused time after the 14-day refund window.

Exceptions

Refunds may not be available in cases of:

  • Abuse of the refund policy (multiple refund requests)
  • Violation of our Terms of Service
  • Requests made after the 14-day window

Contact Us

If you have any questions about our refund policy, please contact us at support@cyron.io. We are here to help.